Client Services Representative – Compton Rd

Are you ready to make a difference in the lives of pets and their families? Join us at MustCare Vets, where we believe that every pet deserves the highest quality of care. We have an opportunity at our Compton Rd location where our clinic offers a warm and welcoming environment that fosters growth, compassion, and a sense of belonging.

Your Role:

As a Client Services Representative, you will play a vital role in creating a positive experience for our clients and their pets. Your exceptional communication skills and passion for animals will shine as you assist our clients in navigating our range of pet healthcare services. Join our team and be part of a community that values the health and happiness of pets.

Responsibilities & Engagements:

• Welcome pet parents and their furry companions with genuine warmth and care, ensuring they feel valued and comfortable throughout their visit.
• Efficiently manage administrative tasks, including appointment scheduling, record-keeping, and payment processing, adhering to our MustCare Vets Standards of veterinary medicine.
• Maintain a clean and organized reception area, creating a welcoming atmosphere for both humans and animals.
• Collaborate closely with our veterinary team to ensure smooth clinic operations and exceptional patient care.
• Provide clear and empathetic communication to address client inquiries and concerns, whether in person, over the phone, or via email.
• Utilise your knowledge of our pet healthcare services to educate clients and promote the well-being of their pets, fostering lasting relationships.

Qualifications:

• High school diploma or equivalent, with additional certification or education in office administration preferred.
• Previous experience as a receptionist, ideally within a veterinary or healthcare setting.
• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
• Proficiency in Microsoft Office Suite and familiarity with veterinary software.
• Genuine love for animals and an understanding of the deep bond between pets and their families.
• Strong organisational skills with meticulous attention to detail.
• Ability to maintain client confidentiality and uphold our MustCare Vets Standards of veterinary medicine.

The Perks:

🐾 Generous Pet Care Discounts
👕 Provided Professional Attire
🌴 Paid Annual Leave
🚀 Personalised Career Advancement
🔄 Ongoing Feedback Loops
📚 Tailored Internal Education Programs
👥 Refer a Colleague Incentive Program
🎉 A Vibrant, Supportive, and Collaborative Team

Become a part of our community-centric team at MustCare Vets and embark on a fulfilling career where you can make a difference in the lives of pets and their families. To apply, please send your resume and cover letter to [email protected].

Join us at MustCare Vets, where your passion for animals and dedication to exceptional patient care can thrive. Together, let’s create a healthier and happier world for pets!

MustCare Vets Centres is an equal-opportunity employer.  All applicants will receive consideration regardless of age, disability/impairment, race, colour, descent, national origin or ethnic background, sex, gender identity, and sexual orientation, marital or relationship status, pregnancy or potential pregnancy, religious beliefs or activities, political beliefs or activities, family or carer’s responsibilities, or any other consideration protected by specific state and territory laws.